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Smart Service Systems, Operations Management, and Analytics : Proceedings of the 2019 Informs International Conference on Service Science

Yang, Hui (EDT); Qiu, Robin (EDT); Chen, Weiwei (EDT)

Verlag: Springer (2019)

ISBN 10: 3030309665 ISBN 13: 9783030309664

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Buchbeschreibung Zustand: New. Bestandsnummer des Verk�ufers 38720497-n

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Smart Service Systems, Operations Management, and Analytics

Hui Yang

Verlag: Springer International Publishing Nov 2019 (2019)

ISBN 10: 3030309665 ISBN 13: 9783030309664

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Buchbeschreibung Buch. Zustand: Neu. This item is printed on demand - it takes 3-4 days longer - Neuware -This volume offers state-of-the-art research in service science and its related research, education and practice areas. It showcases recent developments in smart service systems, operations management and analytics and their impact in complex service systems. The papers included in this volume highlight emerging technology and applications in fields including healthcare, energy, finance, information technology, transportation, sports, logistics, and public services. Regardless of size and service, a service organization is a service system. Because of the socio-technical nature of a service system, a systems approach must be adopted to design, develop, and deliver services, aimed at meeting end users' both utilitarian and socio-psychological needs. Effective understanding of service and service systems often requires combining multiple methods to consider how interactions of people, technology, organizations, and information create value under various conditions.The papers in this volume present methods to approach such technical challenges in service science and are based on top papers from the 2019 INFORMS International Conference on Service Science. 412 pp. Englisch. Bestandsnummer des Verk�ufers 9783030309664

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Smart Service Systems, Operations Management, and Analytics

Yang, Hui|Qiu, Robin|Chen, Weiwei

Verlag: Springer International Publishing (2019)

ISBN 10: 3030309665 ISBN 13: 9783030309664

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Buchbeschreibung Zustand: New. Dieser Artikel ist ein Print on Demand Artikel und wird nach Ihrer Bestellung fuer Sie gedruckt. Presents recent advances in using smart service systems, operations management, and/or analytics in service science researchHighlights emerging technology and state-of-the-art applications for service scienceIncludes service case studies written by . Bestandsnummer des Verk�ufers 448678577

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Smart Service Systems, Operations Management, and Analytics : Proceedings of the 2019 INFORMS International Conference on Service Science

Hui Yang

Verlag: Springer International Publishing (2019)

ISBN 10: 3030309665 ISBN 13: 9783030309664

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Buchbeschreibung Buch. Zustand: Neu. Druck auf Anfrage Neuware - Printed after ordering - This volume offers state-of-the-art research in service science and its related research, education and practice areas. It showcases recent developments in smart service systems, operations management and analytics and their impact in complex service systems. The papers included in this volume highlight emerging technology and applications in fields including healthcare, energy, finance, information technology, transportation, sports, logistics, and public services. Regardless of size and service, a service organization is a service system. Because of the socio-technical nature of a service system, a systems approach must be adopted to design, develop, and deliver services, aimed at meeting end users' both utilitarian and socio-psychological needs. Effective understanding of service and service systems often requires combining multiple methods to consider how interactions of people, technology, organizations, and information create value under various conditions.The papers in this volume present methods to approach such technical challenges in service science and are based on top papers from the 2019 INFORMS International Conference on Service Science. Bestandsnummer des Verk�ufers 9783030309664

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